Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

What items are returnable? 

• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact
• Unwashed and unworn

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. upon receipt of the returned shipment we will create a new order for your requested exchange,(if request is out of stock a refund will be processed)

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

How do I ship back the items?

All items should be returned in original condition folded and in original packaging, any items returned not in this condition may be rejected or a repackaging fee will be applied at £3.99, 

 

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

Are Returns Free

Unfortunately we do not cover returns shipping.

We recommend using a tracked service so you can ensure your item is delivered safe and sound.

If your item is faulty we will provide a prepaid returns label for you to use to send the item back to our quality control team for review.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us